We supported Imbema in developing from product oriented technical trade to client centric solutions provider.
Client
The Imbema Group is a group of technical trading companies which serve an extremely wide range of markets. Imbema supplies the industrial sector along with other sectors including the construction, offshore and maritime sector, utilities, and mobility sector. Almost all products are characterized by quality, safety, reliability and sustainability. Products come from Europe or North America.
Approach
Since Imbema has the ambition to fully anchor the customer centric thinking in the organization and create a solid foundation for the new type of business, we started the change using a lean startup approach. Bottom up, we formed multiple teams consisting of ambassadors throughout the organization, iteratively developed propositions with a product market fit, suited for the typical asset solutions client.
Results
New ways of working embedded in the current organization, platform development to support IOT and client portals, new business competencies to even better support client needs and a profitable business with higher margins.
